Shipping Procedures
THANK YOU FOR YOUR PURCHASE
We are a small growing business run by family and friends. Thank you so much for being a part of Preston’s team!!!
PLEASE NOTE BEFORE PURCHASING:
A tracking number will be emailed to the customer upon the printing of the order. For the shipping confirmation link contained within the email, please allow 24-48 hours for the tracking link to be properly updated by the carrier.
While we do strive to have all orders shipped out as soon as possible, orders may be subject to delay.
We ship Monday - Friday. If your order is placed on a Friday after noon CST, your order will most likely print and be processed on the following business day.
Once the order has been through our shipping and handling process, it is then shipped in the matter in which you paid.
Once packages leave the warehouse, it is up to USPS or UPS to deliver the package to you. Please keep in mind that the estimate shipping times you're shown at checkout are only an estimate, and they are not guaranteed by FIRE MERCH or the postal services.
We do NOT make price adjustments on any past orders if an item goes on sale after purchase.
ORDER CHANGES
Unfortunately, we’re unable to make any changes to your order once you've hit 'Place Order' at checkout, this includes:
Changing the item or size
Delivery/billing address
Adding/removing items to your order
Shipping method
Once the package is received by us, you will receive a refund for the merchandise only.
The shipping fees that you paid are non-refundable.
INTERNATIONAL ORDERS:
We now have a new and faster international service with APC Logistics.
All duties and taxes are billed at checkout there's no surprises when your package shows up to your door. Whether Customs Duty is payable, and by how much, depends on on your countries specific regulations.
Delivery time is not guaranteed, shipping fees are non refundable, and does not include our processing and handling time.
HOW MUCH DOES SHIPPING COST?
We ship world-wide! The shipping price varies based off several details, such as weight, and destination, and the shipping prices are automatically generated through APC services onto our website. In addition to the actual postage, TBNR also charges a minimal handling fee to cover other costs associated with packaging and handling your order with care.
RETURNS AND EXCHANGES
Items must be returned in unused condition. By unused we mean unworn (besides initially trying it on), clean but unwashed, and must have sizing tags still attached. You must also send back the packing slip and the original product packaging with the barcode.
Please send us an email at Support@firemerch.com confirming that you sent the item back, and let us know whether you'd like a refund or confirm which size you need to exchange for.
EXCHANGES
We offer exchanges only if your merch does not fit correctly or the wrong size was ordered.
All returns must be received at the warehouse within 30 days of the date that you received the package according to your tracking information. If you wait until you've had the product for 20+ days to initiate the return, it is unlikely that it will be received by us in time to exchange it.
RETURNS FOR REFUND:
Your return must be received by us within 30 days of date of delivery as indicated on the tracking number for the original package.
Please make sure to send the packing slip, as well as the original packaging with the barcode.
Once your return is received and inspected, you will receive an email with a refund notification for the amount for the merchandise only.
Please keep in mind that shipping fees are non-refundable and the cost of the shipping label is the customer's responsibility.
Please mail your package to the address below for a return.
Our address:
FIRE MERCH
PO Box 37245
Haltom City, TX 76117
AUTOGRAPHED MERCH:
It is recommended that the autographed merch is dry cleaned only, to preserve the signature. If you choose to do traditional cleaning, we are not liable for the signature fading. It is best to avoid washing the fabric.
LOST OR DELAYED ORDERS
Marked as delivered
Packages marked as delivered can be reported no earlier than 7 days and no later than 15 days from when it was marked delivered.
Stuck in transit
Shipping issues can be approved no earlier than 14 days and no later than 30 days from the last update
Damaged in transit
Email us at Support@firemerch.com with shipping issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.